Terms of service

Terms of Service

These Terms of Service apply to all purchases made through loveaid.es (“we”, “us”, “our”). By using our website or placing an order, you agree to these terms.

1. Company information
Loveaid Intimate SL
Puerto de Mazarrón, Spain
Email: info@loveaid.es

2. Eligibility
Our products are intended for adults. By placing an order, you confirm that you are at least 18 years old.

3. Products
We make every effort to display product descriptions and images accurately. However, minor variations in packaging, color, or design may occur depending on the manufacturer.

4. Orders
An order is confirmed once you receive an order confirmation email. We reserve the right to cancel an order in cases such as product unavailability, pricing errors, suspected fraud, or other exceptional circumstances.

5. Prices and payments
All prices are shown in EUR and include applicable taxes unless stated otherwise. Payment must be completed at checkout using the available payment methods.

6. Shipping and delivery
Delivery times are estimates and may vary depending on the destination and courier. We are not responsible for delays caused by shipping providers or circumstances beyond our control.

7. Returns and refunds
Returns and refunds are handled according to our Return & Refund Policy. For hygiene and safety reasons, we only accept returns of items that are unused, unopened, and in their original sealed packaging.

8. Incorrect, damaged, or defective items
If you receive an incorrect, damaged, or defective item, please contact us within 48 hours of delivery at info@loveaid.es and include photos of the issue.

9. Privacy
We process personal data in accordance with applicable data protection laws. Please review our Privacy Policy for details.

10. Intellectual property
All content on this website (including text, images, branding, and design) is owned by LoveAid Intimate SL or used with permission. You may not copy, reproduce, or use it without written consent.

11. Limitation of liability
To the extent permitted by law, we are not liable for indirect damages, loss of profits, or other consequential losses arising from the use of our website or products. This does not affect your statutory consumer rights.

12. Governing law
These terms are governed by the laws of Spain. Any disputes will be subject to the jurisdiction of the competent courts in Spain, without prejudice to mandatory consumer protection rules.

13. Changes to these terms
We may update these Terms of Service from time to time. The latest version will always be available on our website.

14. Contact
If you have any questions about these terms, please contact us at info@loveaid.es.